Most human beings have a natural positive reaction to praise and acknowledgement, and a resistance or fear toward constructive criticism. Often people are disappointed when they receive none of the first, but are more than happy to receive none of the second. Recently I have been both the receiver and giver of “feedback”, and as much as I am utterly uncomfortable in both scenarios, I have built a muscle over the years allowing me to put both experiences in the category of “essential growth process”.
As entrepreneurs we have an ethical and social responsibility to provide excellent customer service. It is essential to our brand elevation and presence. Further, it is what we deserve and expect for ourselves.So, why as a human being would you not want to provide that for others?When you are offering a service or are working on a team, your performance, efforts, and ways of being are the anchor points to an excellent experience by others.This will dictate more business down the line as people will hire you again, and refer others to work with you. If you promise to deliver something, you are responsible for meeting your word about that product…not just by basic standards, but standards of excellence. If for some reason you are unable to deliver something in excellence, be prepared to receive feedback about it.