Resolution VS. Commitment

As 2014 comes to a close we’re are looking back at the last 12 months. What was this year about? What did you say you would do? What did you actually do? What were your successes? And what were your biggest challenges?

It’s this day of the year that millions of people decide to create “resolutions” for the next 365 days/52 weeks/12 months. Quite honestly I have never been into resolutions, they kind of seem like bullshit to me. The actual definition of a resolution is not what everybody thinks it is:

A res-o-lu-tion – noun – The act of finding an answer or solution to a conflict, problem, etc.: the act of resolving something: an answer or solution to something:

Feedback: Are you brave enough to ask for it, and smart enough to demand it?

Most human beings have a natural positive reaction to praise and acknowledgement, and a resistance or fear toward constructive criticism. Often people are disappointed when they receive none of the first, but are more than happy to receive none of the second. Recently I have been both the receiver and giver of “feedback”, and as much as I am utterly uncomfortable in both scenarios, I have built a muscle over the years allowing me to put both experiences in the category of “essential growth process”.

As entrepreneurs we have an ethical and social responsibility to provide excellent customer service. It is essential to our brand elevation and presence. Further, it is what we deserve and expect for ourselves.So, why as a human being would you not want to provide that for others?When you are offering a service or are working on a team, your performance, efforts, and ways of being are the anchor points to an excellent experience by others.This will dictate more business down the line as people will hire you again, and refer others to work with you. If you promise to deliver something, you are responsible for meeting your word about that product…not just by basic standards, but standards of excellence. If for some reason you are unable to deliver something in excellence, be prepared to receive feedback about it.

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